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Why Two Analysts from 9 to 5 and a Basic Ticketing System Aren’t Enough for a True SOC/NOC

Leadership may have thought their organization was covered. But when a critical alert triggered on a Saturday night, the response was a stark reminder of what was missing.

  • No response until Monday morning — due to the lack of 24/7 shift coverage.
  • The analyst on duty wasn’t trained on the system that triggered the alert.
  • No playbooks for handling the specific alert, and no predefined escalation process.
  • Incomplete logs — with several systems not even onboarded.
  • The breach spread unchecked for over 24 hours, unnoticed and uncontained.

Unfortunately, this scenario is all too common. Many SOCs and NOCs technically exist, but fail when it matters most — during critical incidents.

Here’s what’s typically missing:

  • Lack of 24/7 Monitoring — What’s called “on-call” support isn’t enough to respond in real time.
  • No Root Cause Analysis — Focus is placed on ticket closures instead of understanding and addressing underlying issues.
  • Absence of Key Metrics — Critical performance indicators like Mean Time to Respond (MTTR) and Root Cause Analysis (RCA) are often ignored.
  • No Executive-Level Reporting — Risk isn’t effectively communicated to leadership, leaving them in the dark.
  • No Maturity Assessments or Ongoing Validation — SOCs/NOCs often lack the regular assessments needed to ensure they’re evolving to meet growing threats.
  • Unclear Ownership — Responsibility for incident management is often undefined, leading to confusion and slow responses.

Let’s collaborate to complete your strategy. Get in touch with our team today..

Do you have an efficient NOC to support your growth?

Partnering for NOC is an attractive alternative to MSPs who are serious about scaling up.

Network Operations Centre (NOC) is important to scale up your business, and coordinate your entire managed services operation.

The key is monitoring and managing your clients’ IT infrastructures to keep them running smoothly and efficiently, detect and resolved issues before they impact client business operations.

An effective NOC, supported by state-of-the-art remote monitoring tools, is an essential component of growth. The investment required to set up, staff and run a NOC in-house can be financially out of reach for many MSPs.

Are you able to offer a true 24/7 NOC service with ‘always on’ monitoring, remediation, maintenance and support? Can you prevent engineer overload when you add more working hours and intermittent sleep?

Partner for NOC

Here are some of those benefits:

  • Your team will be increased and complemented with our system administrator team, monitoring 24/7/365, who will also be available to cover holidays, sick leave and ‘double up’ during busy periods.
  • Our team is highly experienced people with up-to-date training in the latest, in-demand technologies and tools.
  • Partnering offers a cost-effective way of acquiring the skills and support you need to deliver high-quality service to your customers – Avoid higher costs and headaches when recruiting, training, managing and replacing staff.
  • Working together with our technicians you are more likely to meet and exceed customer expectations, doing more business with you.

Reasons to partner for NOC

  1. Out-of-Business-hours, only working ours and 24/7 support, 365 days a year
  2. Access to an expert team to run the NOC and work proactively.
  3. Ability to focus on new projects rather than being distracted by day-to-day ‘noise’
  4. Our solutions are scalable offering resources on-demand
  5. Benefit with our pay-as-you-grow approach for a cost-effective business model
  6. Reduced maintenance and training cost
  7. Predictable, controlled OPEX
  8. Increase your UP time

Learn more about Key benefits of outsourcing NOC Services

Too many incidents? Dissatisfied customers?

We have the solution, 5 years working together with European Telecom Operations teams, different telecoms, data centres and hosting platforms Trust us.

Your company will benefit from our know-how, experience and proactive work.

You will experience a big reduction of incidents with your company/business.
Outsourced NOC services working together with your IT team.
To read more click here.

Contact us we are open to hear about your needs and prepare a free quotation.

Optimizing Performance While Maximizing Customer Satisfaction

Performance Improvement Overview

This chart displays real customer data. During the first month, we managed all routine incidents as they occurred.

We then implemented proactive measures to:

  • Reduce incident volume

  • Enhance critical alarm detection

  • Optimize monitoring thresholds

  • Minimize system downtime

As evidenced in the data, we successfully reduced incidents by 66% (to one-third of the original volume). In subsequent months, we expanded our efforts by:

  • Adding more comprehensive service checks

  • Developing detailed performance reports

Through continuous service optimization—including refined monitoring, preventive maintenance, and proactive interventions—we anticipate further reducing incidents by 75% (to one-quarter of baseline) within six months while significantly improving uptime.

Both our team and customers are extremely satisfied with these measurable improvements and our collaborative partnership.

Cool Dashboards with Grafana

Create good-looking dashboards for displaying time series data from Icinga2 with Graphite/Grafana

Monitoring your network and systems can be very cool using this nice tools

  1. Icinga2
  2. Graphite
  3. Grafana

This combination gives you the best from all worlds

Precise monitoring using Icinga2, collect all data with Graphite and create good looking dashboards with Grafana

Our NOC team can help you to get there and also take over all your system and network monitoring.