We have a complete team of system administrators working 24/7 monitoring networks, systems, servers, applications and services.
We follow written procedures and we call your engineer following your instructions, acting immediately in case of incident. We follow up until is solved.
We have signed NDA and SLA with all our customers.
Contact us for a free advice and quotation.
This chart displays real customer data. During the first month, we managed all routine incidents as they occurred.
We then implemented proactive measures to:
Reduce incident volume
Enhance critical alarm detection
Optimize monitoring thresholds
Minimize system downtime
As evidenced in the data, we successfully reduced incidents by 66% (to one-third of the original volume). In subsequent months, we expanded our efforts by:
Adding more comprehensive service checks
Developing detailed performance reports
Through continuous service optimization—including refined monitoring, preventive maintenance, and proactive interventions—we anticipate further reducing incidents by 75% (to one-quarter of baseline) within six months while significantly improving uptime.
Both our team and customers are extremely satisfied with these measurable improvements and our collaborative partnership.
Telephony Fraud – Fraud Monitoring
Many people today are able to relate to an experience of opening a phone bill that causes a sharp intake of breath. But what if it was not just a couple of hundred pounds? What if it was thousands?
Telephone fraud is continuing to increase year on year and now accounts for 2% of worldwide calls which is estimated at around €40 billion a year. Businesses are falling victim to hackers, out to make money from unprotected telephone lines, and now more than ever it is essential for businesses to protect themselves.
Without the necessary protection, businesses are leaving themselves vulnerable to fraudsters capable of running up phone bills worth thousands of pounds in just a few hours!
At Quality NOC we can help you monitoring 24/7 your systems, receiving alarms and following your procedures to take care and stop the fraud reducing the risk of your business and protecting your customer relationship.
Federico Piergentili, Founder, Quality NOC S.L., which provides remote monitoring and management 24/7 Network Operations Center (NOC) that enables monitor, troubleshoot and maintain IT environments.