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Quality NOC

Still working on your summer vacation?

  • Why can’t you sleep on vacation?

  • Enjoy your vacation. We’ve got your 24/7 monitoring covered.

Our 24/7 system administration team delivers comprehensive monitoring and management for your entire technology stack.

  • Proactive 24/7 Monitoring: Constant vigilance over networks, systems, servers, applications, and services.

  • Process-Driven Response: We follow your written procedures to the letter, ensuring consistent and approved actions.

  • Immediate Incident Resolution: We act swiftly on alerts and provide persistent follow-up until issues are solved.

  • Unwavering Commitment: Your security and performance are guaranteed through signed NDAs and Service Level Agreements (SLAs).

 

Discover how we can protect your operations. Contact us for a free, no-obligation consultation and quotation.

 

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Optimizing Performance While Maximizing Customer Satisfaction

Performance Improvement Overview

This chart displays real customer data. During the first month, we managed all routine incidents as they occurred.

We then implemented proactive measures to:

  • Reduce incident volume

  • Enhance critical alarm detection

  • Optimize monitoring thresholds

  • Minimize system downtime

As evidenced in the data, we successfully reduced incidents by 66% (to one-third of the original volume). In subsequent months, we expanded our efforts by:

  • Adding more comprehensive service checks

  • Developing detailed performance reports

Through continuous service optimization—including refined monitoring, preventive maintenance, and proactive interventions—we anticipate further reducing incidents by 75% (to one-quarter of baseline) within six months while significantly improving uptime.

Both our team and customers are extremely satisfied with these measurable improvements and our collaborative partnership.

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Telephony Fraud – Fraud Monitoring


Telephony Fraud – Fraud Monitoring

Many people today are able to relate to an experience of opening a phone bill that causes a sharp intake of breath. But what if it was not just a couple of hundred pounds? What if it was thousands?

Telephone fraud is continuing to increase year on year and now accounts for 2% of worldwide calls which is estimated at around €40 billion a year. Businesses are falling victim to hackers, out to make money from unprotected telephone lines, and now more than ever it is essential for businesses to protect themselves.

Without the necessary protection, businesses are leaving themselves vulnerable to fraudsters capable of running up phone bills worth thousands of pounds in just a few hours!

At Quality NOC we can help you monitoring 24/7 your systems, receiving alarms and following your procedures to take care and stop the fraud reducing the risk of your business and protecting your customer relationship.

Federico Piergentili, Founder, Quality NOC S.L., which provides remote monitoring and management 24/7 Network Operations Center (NOC) that enables monitor, troubleshoot and maintain IT environments.

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