incident management Archives

Hope For The Best, Plan For The Worst

A wiser option than crossing your fingers and making regular sacrifices is to partner with an off-site service provider like QualityNOC.

QualityNOC’s Managed Services offer affordable round-the-clock monitoring, management, and maintenance oversight giving you the confidence to concentrate on your core business while trained personnel are ensuring your systems and network’s health.

IT Services and Consulting

Quality NOC has an expert Operations and Monitoring Team for your organization. We team up and work together with your developers, DevOps teams or we can work stand alone.

We have Knowledge and Experience in:

Windows and Linux Operating Systems.
Infrastructure services.
Network operation.
Scripting (PowerShell, Shell and Python).
Backup SW: Veeam, commvault, veritas, barracuda…
Operation of SAN/NAS storage systems.
Execution of backup strategies.

Features:

Resolution of incidents and requests
Backup supervision.
Execution/Optimization of backup plans.
HA/Failover/Replication strategies.
Storage infrastructure management.
Support by chat, telephone or other means of communication.
Verify, according to the protocol designed by the client, backups and replications.
Escalate and coordinate with the rest of the client’s areas the incidents that may arise from each configuration until they are resolved.
Use of the client’s internal systems for incident management and resolution.