incidents Archives - Quality NOC

IT Services and Consulting

Quality NOC has an expert Operations and Monitoring Team for your organization. We team up and work together with your developers, DevOps teams or we can work stand alone.

We have Knowledge and Experience in:

Windows and Linux Operating Systems.
Infrastructure services.
Network operation.
Scripting (PowerShell, Shell and Python).
Backup SW: Veeam, commvault, veritas, barracuda…
Operation of SAN/NAS storage systems.
Execution of backup strategies.

Features:

Resolution of incidents and requests
Backup supervision.
Execution/Optimization of backup plans.
HA/Failover/Replication strategies.
Storage infrastructure management.
Support by chat, telephone or other means of communication.
Verify, according to the protocol designed by the client, backups and replications.
Escalate and coordinate with the rest of the client’s areas the incidents that may arise from each configuration until they are resolved.
Use of the client’s internal systems for incident management and resolution.

Too many incidents? Dissatisfied customers?

We have the solution, 5 years working together with European Telecom Operations teams, different telecoms, data centres and hosting platforms Trust us.

Your company will benefit from our know-how, experience and proactive work.

You will experience a big reduction of incidents with your company/business.
Outsourced NOC services working together with your IT team.
To read more click here.

Performance and customer satisfaction

This chart shows real customer data, the first month we handled all usual incidents.

Then started working proactively to reduce the number of incidents, improve the quality on detection of critical alarms, also working with thresholds and reducing downtime.

Clearly you can see how we reduced to 1/3 the amount of incidents. We continue working the next months adding more services checks and gathering information to create reports

We do a continue improvement of service checks, maintenance and proactive work to avoid incidents and increase up-time. After 6 month we probably manage to reduce to 1/4 the amount of monthly incidents and increase dramatically the up-time.

We are all very happy, our customers and us. We enjoy working with our customers.

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Key benefits of outsourcing NOC services

Significant reduction in downtime
Immediate management of incidents occurring around the clock
Reduced Operational costs
Increased productivity and job satisfaction for your network and IT support staff
Free up your IT resources
Increased end-user / customer satisfaction
Reduced managerial/HR time and effort
24x7x365 High Availability support