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The importance of NOC services

NOC services involve the continuous monitoring and management of an organisation’s IT infrastructure to keep it running smoothly and efﬁciently, 24/7. The NOC provides round-the-clock proactive monitoring and management to enable issues to be caught and resolved before they become potential show-stoppers. The effective NOC relies heavily on automation; in particular, the use of sophisticated remote monitoring and management (RMM) tools.

The NOC’s main purpose is to maximise uptime; to ensure IT runs optimally without any negative impact on productivity; and to proactively address any potential emergencies.

Next summer vacation at the office?

Thinking about vacation?

Quality NOC customers takes vacation when they need or want, they know we monitor all servers, databases, applications, backups and up-time. We keep your customers happy and we can fix stuff before calling your engineer.

Take a relaxed vacation knowing somebody is keeping an eye on your systems and will take care during your holidays.

Quality NOC – Network Operations Center
Federico Piergentili, Founder, Quality NOC S.L., which provides remote monitoring and management 24/7 Network Operations Center (NOC) that enables monitor, troubleshoot and maintain IT environments.

Flooded with support tickets?

We have a solution for you!

At Quality NOC we have a Service Desk product to follow up your tickets, escalate, contact your engineers (email, sms or Phone), solve incidents based on your custom procedure manual, close tickets or create new ones.

Ticket handling: We can adjust to your SLA agreements, for example:

React: immediately after receiving an SMS alarm, ticket or call.
The ticket will be handle within 30 min max.
First contact: email or call, within 1 hour.

Updates: Hourly, or as agreed between customer and Quality NOC.

Quality NOC shall specify the log time elapsed in a convenient format.

We have 2 Options:

24/7: Running service from 00:00 to 23:59 everyday
Off-Business hours: Monday to Friday (08:00 to 16:00) and Saturday, Sunday and Holidays (24 hrs).

Both options can be delivered with a fixed monthly price.

Please contact us to find out more and we send you a quotation.

Quality NOC – Network Operations Center

Quality NOC S.L., provides remote monitoring and management 24/7 Network Operations Center (NOC) that enables monitor, troubleshoot and maintain IT environments.

Cloud servers status?

Do you know how is the status of your cloud servers?

If you have your systems in the cloud, you should know the status of your servers, it is very important to monitor http traffic, check CPU load, Mem load, Disk usage, processes, etc.

Quality NOC can use different tools to monitor your servers, we have a price list based on number of hosts, so if you have to monitor just 1 or 2 we do the job for a very convenient price, starting from € 15 per month for 1 host with basic monitoring and email alerts.

Let us know about your needs, we are glad to send a quotation based on your hosts and services you need to monitor.

We keep your systems UP and your customers happy.

Federico Piergentili, Founder, Quality NOC S.L., which provides remote monitoring and management 24/7 Network Operations Center (NOC) that enables monitor, troubleshoot and maintain IT environments.

Whitelabel NOC – Service desk

Service desk:

Quality NOC outsourced support services:

Our technicians take on the burden of supporting your customers, freeing up your time for other tasks. This allows you and your team to focus on sales, marketing, and building your company while we work hand in hand with your clients. All of our technicians are trained Windows and Linux Experts and we’re capable of handling simple issues and all the way up to some of the most difficult tasks.

We can use any system you are working with, and as soon as we get the ticket, we react.
This way we contact (email or call) your engineers based on the contact and escalation matrix.
We can replay the ticket, forward or contact to the engineer, do a followup and send updates to the customer based on your SLA.
We will also do escalations if needed and we can prepare a monthly report about the incidents.

We are ready to take your tickets and we speak English, Spanish, Norwegian/Swedish and Portuguese. We are planning to add German soon too.

We can offer you a fixed monthly price based on monthly number of tickets you receive. This is a great solution for your company.

Article, Feature, Services customer service, kundeservice, monitoring, networking, noc, outsource, Service Desk, SLA, support