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Quality NOC

IT Services and Consulting

Quality NOC has an expert Operations and Monitoring Team for your organization. We team up and work together with your developers, DevOps teams or we can work stand alone.

We have Knowledge and Experience in:

  • Windows and Linux Operating Systems.
  • Infrastructure services.
  • Network operation.
  • Scripting (PowerShell, Shell and Python).
  • Backup SW: Veeam, commvault, veritas, barracuda…
  • Operation of SAN/NAS storage systems.
  • Execution of backup strategies.

Features:

  • Resolution of incidents and requests
  • Backup supervision.
  • Execution/Optimization of backup plans.
  • HA/Failover/Replication strategies.
  • Storage infrastructure management.
  • Support by chat, telephone or other means of communication.
  • Verify, according to the protocol designed by the client, backups and replications.
  • Escalate and coordinate with the rest of the client’s areas the incidents that may arise from each configuration until they are resolved.
  • Use of the client’s internal systems for incident management and resolution.

 

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Working on summer vacation?

Not having much sleep on vacations?

Who is monitoring 24/7 when people is on vacations?

We have a complete team of system administrators working 24/7 monitoring networks, systems, servers, applications and services.

We follow written procedures and we call your engineer following your instructions, acting immediately in case of incident. We follow up until is solved.

We have signed NDA and SLA with all our customers.

Contact us for a free advice and quotation.

 

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Flooded with support tickets?

We have a solution for you!

At Quality NOC we have a Service Desk product to follow up your tickets, escalate, contact your engineers (email, sms or Phone), solve incidents based on your custom procedure manual, close tickets or create new ones.

Ticket handling: We can adjust to your SLA agreements, for example:

React: immediately after receiving an SMS alarm, ticket or call.
The ticket will be handle within 30 min max.
First contact: email or call, within 1 hour.

Updates: Hourly, or as agreed between customer and Quality NOC.

Quality NOC shall specify the log time elapsed in a convenient format.

We have 2 Options:

  • 24/7: Running service from 00:00 to 23:59 everyday
  • Off-Business hours: Monday to Friday (08:00 to 16:00) and Saturday, Sunday and Holidays (24 hrs).

Both options can be delivered with a fixed monthly price.

Please contact us to find out more and we send you a quotation.

Quality NOC – Network Operations Center

Quality NOC S.L., provides remote monitoring and management 24/7 Network Operations Center (NOC) that enables monitor, troubleshoot and maintain IT environments.

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Whitelabel NOC – Service desk

Service desk: 

Quality NOC outsourced support services:

Our technicians take on the burden of supporting your customers, freeing up your time for other tasks. This allows you and your team to focus on sales, marketing, and building your company while we work hand in hand with your clients. All of our technicians are trained Windows and Linux Experts and we’re capable of handling simple issues and all the way up to some of the most difficult tasks.

We can use any system you are working with, and as soon as we get the ticket, we react.
This way we contact (email or call) your engineers based on the contact and escalation matrix.
We can replay the ticket, forward or contact to the engineer, do a followup and send updates to the customer based on your SLA.
We will also do escalations if needed and we can prepare a monthly report about the incidents.

We are ready to take your tickets and we speak English, Spanish, Norwegian/Swedish and Portuguese. We are planning to add German soon too.

We can offer you a fixed monthly price based on monthly number of tickets you receive. This is a great solution for your company.

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